Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /homepages/28/d581123867/htdocs/live/wp-content/plugins/responsive-select-menu/sparkoptions/SparkOptions.class.php on line 778
Performance Archives - JEL Consulting 1111

Performance

Why we should dump the customer-centricity argument in the claims department

When Amazon first dreamt of an algorithm that would understand reader habits and recommend new books, authors and – of course – potential purchases by consumers, were they thinking of ‘how can we increase sales’ or ‘how can we help customers to find books they might like’?  Read more...
Leave a comment

Why is my Toaster too Small?

I recently bought a new toaster. Bright, shiny, plenty of buttons to press and an ejection mechanism that launches the toasted slice of bread into the air at a speed to rival the best efforts of a North Korean missile test. Only one problem. A standard sized slice of white loaf is too large for the toaster.  Read more...
Leave a comment