Performance



An Insurance Claim is not the ‘Moment of Truth’

Following the Business Interruption claims debacle the latest buzzword in the industry is ‘Transparency’. There is belated recognition that policy wording, pricing practices, and underwriting criteria are all in need of an overhaul if we are to have any hope…

Read More >

Who Cares Wins

Price comparison websites were invented to provide open, transparent, and easy access to the ‘best’ insurance prices for their users. They heralded a new dawn of consumer power in which individuals would have previously never had available opportunities to ‘shop…

Read More >

We Urgently Need a New Claims Vision

‘This article first appeared in Modern Insurance Magazine’. The post pandemic claims world needs a new vision. I am not one of these ill-informed and often ignorant headline writers who argues that insurers should pay out on all claims at…

Read More >

Why is My Toaster Too Small?

I recently bought a new toaster. Bright, shiny, plenty of buttons to press and an ejection mechanism that launches the toasted slice of bread into the air at a speed to rival the best efforts of a North Korean missile…

Read More >

Just a Thought 2020 and Beyond

As I write this article the Labour leadership election is underway, President Trump has opened a new front in his war with Iran, and the bush fires continue their devastating assault upon millions of hectares of land in Australia. Even…

Read More >