Claims & Supply Chain Transformation

Motor & Household | ClaimsTech Lead

Project Director | Speaker | Writer

Eddie Longworth is the proprietor of JEL Consulting who brings a 23 year record of innovation, business development and system improvement in the field of motor and household claims, supply chain, and customer experience. He is also the curator of the ClaimsTech Forum – a source of news, views and commentary on the burgeoning sector of those claims applications which form a part of the vast InsurTech world.

Having worked with insurers, major suppliers and motor manufacturers on 3 different continents and on 100’s of projects, Eddie brings not only experience and expertise but also a capability to challenge the norms, identify new solutions, and help to implement radical changes in process and people in order to gain competitive advantage for his clients. Designing and leading Digital Futures projects within the claims arena has become a key part of his work in recent years as has major projects focused on reinventing the Customer Experience

Renowned as an electrifying public speaker and prolific commentator on the world of claims and insurance, Eddie began his consultancy career in 1995 and since then he has gained a deserved reputation for insight and deep understanding of both the challenges and opportunities in motor claims and fulfilment.

Claims Supply Chain Alignment Programme

Our new Supply Chain Alignment Programme brings together the cultural, behavioural and co-operative elements of supply chain management that are often missing from traditional relationships.  Read more...
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What it takes to be the best claims team in Europe

Following their amazing triumph in Madrid, we asked Jurgen Klopp for his thoughts on how he has built a winning claims team.  Read more...
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Interview with Robin Challand

Robin, you have been in position as Claims Director for almost a year and before that you headed up the IT function for Ageas. Is the experience you have gained in these two roles especially advantageous as you scan the ClaimsTech horizon?   Read more...
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Why I don’t deserve (or want) a 25% loyalty bonus on my insurance renewal

The last month or so has seen me negotiating my way through the tortuous and, to my mind, somewhat deceitful renewal process for my private health insurance.  Read more...
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Time for Lawyers to Step Up

As the government seeks to implement long anticipated changes in the whiplash and broader PI claims environment there will inevitably be two categories of response from the legal community.  Read more...
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